Manager of New Products & Solutions

Manages OUCs product and service portfolio including the creation of new solutions like electric vehicle charging hubs, solar programs, dark fiber and similar customer facing through all phases of the product life cycle driving growth, profitability, new revenue and increased customer satisfaction. Manages the on-going evaluation process for current products and services and makes recommendations based on performance metrics developing product roadmaps, growth strategies and plans for program end-of-life.

Primary Functions:   

• Evaluate, prioritize, and integrate new products, services, and programs;
• Manage products and services through various life cycle phases, including market research, competitive analysis, requirement gathering, pricing, positioning, business planning, partner identification, and product launch;
• Collaborate with key stakeholders to define, prioritize, develop, and manage product roadmaps and growth initiatives;
• Provide realistic revenue projections, projecting internal and external impacts of new offerings;
• Develop business plans with goals, objectives, methods, quantifiable outcomes, and timelines to achieve program financial and market viability;
• Identify and evaluate new product development opportunities, including existing program enhancements and extensions;
• Evaluate implemented products and services continuously and make performance-based recommendations;
• Research, select, and manage vendors for implementations and integrations;
• Communicate roadmap plans, progress, and outcomes to stakeholders to seek feedback and achieve acceptance and buy-in;
• Build strong relationships with internal and external partners to pilot, scale, and implement solutions;
• Manage operational implementation plans and engage necessary partners for successful execution;
• Provide post-deployment support for products, services, and programs;
• Track key metrics and report on success, including financial and adoption data;
• Collaborate with market research team to develop a consumer-informed, relevant product pipeline;
• Manage operations of New Products and Solutions, providing consistent reports to management, developing annual budgets, ensuring operations remain within authorized budgets;
• Lead staff to accomplish departmental strategic goals, including coaching, development, and performance evaluation;
• Communicate and align strategies and goals for the business unit;
• Evaluate and align talent with business needs and mitigate talent risks;
• Support an effective leadership team and cross-business unit work groups, fostering a culture of respect and learning;
• Establish and act on performance metrics for teams and individuals, communicating expectations and addressing issues with employees and leadership as appropriate;
• Manage selection and promotion procedures for open positions within the business unit.
• Practice Continuous Improvement, assessing program competitiveness and staying updated on industry trends and market research techniques;
• Perform other duties as assigned.

• Working knowledge of all, but not limited to, the following:
  • Prioritization and product road map planning;
  • Project and product life cycle management;
  • Pricing and revenue modeling;
  • Defining and tracking success metrics and data reporting;
  • Networking and relationship management skills to develop and communicate actionable insights;
  • Budget development and management processes;
  • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Strong written, verbal, and interpersonal communication skills;
• Strong organizational skills and attention to detail;
• Strong analytical skills;
• Ability to:
  • Create complex project plans with dependencies and multiple stakeholders;
  • Communicate goals and gain collaboration;
  • Use advanced features of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.), and project management software;
  • Lead, coach, develop, and evaluate others;
  • Manage multiple projects from inception to implementation;
  • Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages;
  • Use standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/ Years of Experience Requirements:      

• Bachelors degree in Marketing, Business Administration, Product Development, Engineering or a related field from an accredited college or university;
• Masters in Business Administration (preferred);
• Minimum of five (5) years of experience in product development, program management or similar;
• Minimum three (3) years of formal supervisory/management experience;
• Utility industry experience, preferred.

Working Conditions:

This job is absent of disagreeable work conditions.

Physical Requirements:         

This job requires constant typing, reading, writing, detailed inspection. This job requires frequent standing, walking, sitting, climbing (ladders, stairs, hills, etc.) bending/stooping, and driving a company vehicle.